Return & Refund Policy

At Phoenixperfume.com store, customer satisfaction is our top priority. If you are not completely happy with your purchase, we offer a flexible return policy to ensure a smooth experience.  

Return Eligibility

• We accept returns of unopened and unused perfumes within 30 days of purchase. 
• Items must be returned in their original, sealed packaging to be eligible for a full refund.  

Flexible Returns for Opened Items

• If you have unpacked the product and are not satisfied, we understand that preferences may vary. While opened items do not qualify for a standard return, we are flexible and will review your request on a case-by-case basis. Please Contact Us to discuss possible solutions.  
  
  

Damaged, Incorrect, or Defective Items

• If you receive a damaged, defective, or incorrect item, please Contact Us immediately, and we will assist you with a replacement or refund at no additional cost.  
  
  

Refund Process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.  
• If approved, refunds will be processed through Stripe, and the money will be returned to the original payment method used for the purchase.  
• Refunds typically take 3-5 business days to appear in your account, depending on your bank or card issuer.  

 

How to Initiate a Return

1. Contact our support team or send email to support@phoenixperfume.com with your order details.  
2. Wait for return approval and shipping instructions.  
3. Ship the item back to us using a trackable shipping service.  
4. Once received and inspected, we will process your refund or exchange.  

For any questions, feel free to reach out—we’re here to help!